Email Migration Help

2019 is bringing some essential change to the Town of Falmouth's communication efforts; the first of which is an overhaul of our e-mail systems and a transition from falmouthmass.us addresses to the government sanctioned falmouthma.gov address space.

We've made two changes with our e-mail changes: all username and e-mails will be in the following format moving forward: firstname.lastname.  As each employee is upgraded, their address space, or URL, for their e-mails will also change.  Any user with a falmouthmass.us address will be converted to falmouthma.gov, users with falmouthpolice.us will become falmouthpolicema.gov, and any falmouthfire.us users will be converted to falmouthfirema.gov.  

If you sent an e-mail to an falmouthmass.us name and received an auto-reply saying that the e-mail changed, please note that your e-mail was delivered to the user at their new .gov address space.  All that is required from you is to change your e-mail contact list to reflect their new E-mail address.

The Town of Falmouth plans to continue to allow the use of falmouthmass.us address spaces until July of 2019 - at that point we'll add messaging to underline the best way to contact the user in question.

Thank you for your patience,

   Falmouth I.T. Department

USING AN OUTLOOK CLIENT?

Even though many people confuse it with their contact list, Microsoft Outlook uses a different list to 'auto-populate' the to/cc/bcc fields in your e-mail.  When typing in a new Town of Falmouth E-mail address, you'll want to clear out the old falmouthmass.us address and update it with the new falmouthma.gov address.  This is actually quite easy!

When you see their .us address come up in the to/cc/bcc field, click the X to the right of the .us entry to delete it; any auto-fills should now go the falmouthma.gov address.  (Please do this only AFTER you receive the auto-reply that the intended falmouthmass.us user has migrated to the new .gov account)

autofill exampleWhile it looks a little different, updating the auto-fill contact information is the same process for online outlook clients (www.office.com).