Cable Advisory Committee

Meetings


  • 5:15 p.m.
  • 3rd Monday of the month
  • Town Hall
    59 Town Hall Square
    Falmouth, MA 02540

Agendas & Minutes


Agendas are available prior to the meetings. Minutes are available following approval.
View Most Recent Agendas and Minutes

Members


  • Ernie Hyde (Chair) - 2018
  • Michael Heylin - 2019
  • Donna Buckley - 2019
  • Vacant - 2020
  • Vacant - 2020

Others


  • Deb Rogers, Executive Director FCTV (Representing FCTV)
  • Board of Selectmen Liaison Susan Moran

Purpose


The five member Cable Advisory Committee (FCAC) is appointed by the Board of Selectmen to ensure that the provisions of the Town's cable television contract(s) are implemented and plays a significant advisory role in the process to negotiate and approve new contracts. The FCAC assists in dispute resolution and serves as a liaison between cable customers and the cable company for questions regarding service contracts, unresolved billing errors, and persistent repair problems.  Falmouth currently provides a non-exclusive cable franchise license to Comcast.  Satellite television providers are not required to have a license.

Contact Us


The FCAC acts as an ombudsman for Town cable subscribers on matters such as questions regarding service contracts, unresolved billing errors, and persistent repair problems.

If you have a complaint or concern regarding your service contract, unresolved billing errors and/or persistent repair problems that you have been unable to resolve with Comcast directly, send an email to the FCAC describing your complaint or concern in detail.

Any member of the public is welcome to attend any of our meetings.  Our meeting schedule is listed above.

The FCAC is available to meet with community groups and organizations to provide information about cable services.  To schedule a meeting, email the committee.

Per Federal and State regulations, the Cable Advisory Committee has jurisdiction over cable TV only.  We do not have authority to intercede on problems involving internet access, satellite TV, or voice telephone service.

Cable Provider Contact Information



View the current cable license between the Town and Comcast.

Comcast customer service - 800-934-6489

Comcast repair - https://www.xfinity.com/support/cable-tv/
 
Nearest Comcast Service Center:
205 Worcester Court, Unit A-7, Falmouth, MA 02540
The Service Center is open Monday to Friday, 9AM to 5PM,
Saturday from 9AM to 1PM.  They are closed on Sunday.